Here you can find Pletix's FAQ. If your question isn't included, feel free to contact us — or ask our AI agent directly.
An AI phone agent is like a virtual employee who answers incoming calls intelligently. Together with you, we analyse which answers and which conversation style are right. The agent is trained to sound like a real employee — including character, personality and tone of voice.
An answering machine can only record messages — our agent understands questions, accesses data and triggers workflows, such as appointment bookings or automatic emails. It is flexible, intelligent and adapts to your company's processes.
No. We take care of the complete setup. All we need from you are your requirements — and we provide you with a ready-to-use virtual employee.
At the beginning, we train him with the most important company information. Questions that he cannot answer automatically end up in the dashboard. There, you or your employees can add answers that the agent will understand and reproduce in their own words the next time they call. As a result, his knowledge base is constantly growing.
Yes. The agent is available 24/7. Depending on the package, minutes are included, and additional call minutes can be activated automatically — with an individual cost limit.
Basically anything you trust him to do. We recommend starting small: standard questions, appointment bookings, referrals. Together, we develop step by step which tasks are meaningfully performed by the AI agent.
In this case, the caller will be kindly informed. At the same time, the unanswered question is saved in the dashboard. There, employees can supplement them so that the agent immediately provides the correct answer next time.
Yes. If necessary, the agent connects the caller directly to a responsible employee or organizes a call back.
Absolutely. You can choose from different voices or even have the voice of one of your employees cloned. The conversation style — friendly, factual, relaxed — is also determined individually.
Not yet. This feature is currently in the test phase. It is planned that in future, the agent will also be able to actively contact customers himself, e.g. to follow up on open inquiries or call back interested parties.
All conversations are clearly presented on the dashboard — including transcripts, audio recordings, summaries, and metadata. This gives you an overview at all times.
Our solution is GDPR-compliant. All data is stored on European servers in a separate database. Each caller is notified of the call recording at the beginning. On request, customer data can be viewed or deleted later.
Yes, provided that the systems provide modern interfaces (APIs). We check in advance which integrations are possible and adapt the agent to your processes.
Especially for companies with many recurring calls: medical practices, law firms, craft businesses, real estate agents, e-commerce, automotive workshops or even beauty studios. Wherever employees are blocked by routine questions, the agent can relieve the burden.
Yes. We offer a non-binding 14-day trial period with 300 free minutes, dashboard access, workflows and your own telephone number. The trial period only starts after set-up — so you can test with the finished agent for a full 14 days.